COMMUTE
COMMUTE
Human Centered Design · B2B Product Design
Corporate employee transport is broken by silence: no updates, no clarity, no action. This project re-imagines it as a real-time decision system for admins who manage hundreds of employees daily.
A System That Thinks
OLA Commute
Human Centered Design · B2B Product Design
Corporate employee transport is broken by silence: no updates, no clarity, no action. This project re-imagines it as a real-time decision system for admins who manage hundreds of employees daily.
A System That Thinks
OLA Commute
6:47 AM · Bengaluru
THE PROBLEM
Every morning felt uncertain
Employees board corporate cabs without visibility. Delays go uncommunicated, and breakdowns rely on calls, leaving stakeholders without reliable information.
- No ETA available
- Driver not responding
CAB DELAYED
- No Route Visibility
- Unexpected Detours
ROUTE CONFUSION
Admins react to problems instead of preventing them
Manual coordination via phone calls when issues occur
No real-time visibility on vehicle arrival or delays
"This wasn't just a bad experience. It was a broken system on both sides."
6:47 AM · Bengaluru
THE PROBLEM
Every morning felt uncertain
Employees board corporate cabs without visibility. Delays go uncommunicated, and breakdowns rely on calls, leaving stakeholders without reliable information.
- No ETA available
- Driver not responding
CAB DELAYED
- No Route Visibility
- Unexpected Detours
ROUTE CONFUSION
Admins react to problems instead of preventing them
Manual coordination via phone calls when issues occur
No real-time visibility on vehicle arrival or delays
"This wasn't just a bad experience. It was a broken system on both sides."
Scale of the Problem
A daily failure across thousands of commutes
70%
of employees receive zero real-
time updates during their daily
corporate commute
55%
of corporate transport operations
are managed manually via phone
coordination
40%
of delays stem from poor advance
planning and last-minute vehicle
changes
60%
of operational issues go
unresolved within the same shift
they are reported in
Scale of the Problem
A daily failure across thousands of commutes
70%
of employees receive zero real-
time updates during their daily
corporate commute
55%
of corporate transport operations
are managed manually via phone
coordination
40%
of delays stem from poor advance
planning and last-minute vehicle
changes
60%
of operational issues go
unresolved within the same shift
they are reported in
THE REFRAME
Admins already had spreadsheets, reports, and logs. What they didn't have was a system that told them what mattered right now and what to do about it in the next moment.
It's lack of actionable clarity.
The problem isn't lack of data.
THE REFRAME
Admins already had spreadsheets, reports, and logs. What they didn't have was a system that told them what mattered right now and what to do about it in the next moment.
It's lack of actionable clarity.
The problem isn't lack of data.
B2B APPROACH
Design for decisions
One admin managing hundreds of employees at once
Structured workflows, no room for exploration
Operational efficiency and response time are the metrics
Every wrong decision cascades across the entire system
Rethinking design for B2B systems
Every assumption about user behavior had to be questioned. The goals, the context, and the stakes were completely different.
B2C APPROACH
Design for delight
One user making one decision at a time
Flexible flows, exploratory navigation
Individual satisfaction is the success metric
Single person affected by each action taken
→
B2B APPROACH
Design for decisions
One admin managing hundreds of employees at once
Structured workflows, no room for exploration
Operational efficiency and response time are the metrics
Every wrong decision cascades across the entire system
Rethinking design for B2B systems
Every assumption about user behavior had to be questioned. The goals, the context, and the stakes were completely different.
B2C APPROACH
Design for delight
One user making one decision at a time
Flexible flows, exploratory navigation
Individual satisfaction is the success metric
Single person affected by each action taken
→
COMMUTE
THE Shift
Not a dashboard.
A command system.
Priority over volume
Only critical and attention-level information is surfaced. Everything else recedes. The admin's attention is never diluted.
Action over observation
Every piece of information in the system is paired with an action. Seeing a problem and fixing it are the same step.
System over screens
The four screens are not separate pages. They are one continuous decision loop - detect, understand, act, improve.
COMMUTE
THE Shift
Not a dashboard.
A command system.
Priority over volume
Only critical and attention-level information is surfaced. Everything else recedes. The admin's attention is never diluted.
Action over observation
Every piece of information in the system is paired with an action. Seeing a problem and fixing it are the same step.
System over screens
The four screens are not separate pages. They are one continuous decision loop - detect, understand, act, improve.
Color System
Action Green
#16A34A
CTAs · Success states · Resolved
alerts · AI recommendations
Critical Red
#DC2626
Critical alerts · Breakdowns ·
Unresolved issues · Danger states
Attention Amber
#F59E0B
Warnings · Moderate delays ·
Needs-attention · Deadlines
System Dark
#080C14
App canvas · Dark sections ·
Device frames · Screens Text
Surface Light
#F7F8FA
Page background · Card surfaces ·
Input fields · Section backgrounds
Typography
Plus Jakarta Sans — Display Typeface
96px
Hero
Hero headline
64px
Section
Dark section HL
56px
Section title
Section title
72px
82%
Stat number
36px
"Quote text"
Pull quote
Inter — Interface Typeface
20px
Subsection title
Sub-header
18px
Body paragraph text
Body
16px
Secondary body text
Secondary
14px
Caption and meta text
Caption
13px
SECTION LABEL
Label / tag
Color System
Action Green
#16A34A
CTAs · Success states · Resolved
alerts · AI recommendations
Critical Red
#DC2626
Critical alerts · Breakdowns ·
Unresolved issues · Danger states
Attention Amber
#F59E0B
Warnings · Moderate delays ·
Needs-attention · Deadlines
System Dark
#080C14
App canvas · Dark sections ·
Device frames · Screens Text
Surface Light
#F7F8FA
Page background · Card surfaces ·
Input fields · Section backgrounds
Typography
Plus Jakarta Sans — Display Typeface
96px
Hero
Hero headline
64px
Section
Dark section HL
56px
Section title
Section title
72px
82%
Stat number
36px
"Quote text"
Pull quote
Inter — Interface Typeface
20px
Subsection title
Sub-header
18px
Body paragraph text
Body
16px
Secondary body text
Secondary
14px
Caption and meta text
Caption
13px
SECTION LABEL
Label / tag
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
Issue
Delayed
On Time
8 active routes
Routes Overview
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
Priority Surfacing
Critical before attention, always
Issues are sorted by severity. Admins see what
matters most within 2 seconds of opening the screen - no scanning required.
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
2 active issues on map
Issue
Delayed
On Time
-
12
-
MH14 AB 4520
RT-05
Action required
Rahul Mishra
12
07:05
Auto Notified
MH14 AB 4520
RT-08
-
12
-
MH14 AB 4520
RT-13
Suresh Nair
07
07:05
MH14 AB 4520
RT-04
Prakash S.
12
07:05
MH14 AB 4520
RT-11
Ravi Kumar
12
07:05
MH14 AB 4520
RT-20
Shardul Kem
12
07:05
MH14 AB 4520
RT-09
Ramesh K.
12
07:05
On Time
On Time
On Time
On Time
Monitoring delay
No driver assigned
MH14 AB 4520
RT-18
8 active routes
Routes Overview
Route
Vehicle
Driver
Employees
State
ETA
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
AI Context
One insight per alert, not a report
Each alert carries one AI insight "No backup within 3km" giving the admin decision context without opening another screen.
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
2 active issues on map
Issue
Delayed
On Time
-
12
-
MH14 AB 4520
RT-05
Action required
Rahul Mishra
12
07:05
Auto Notified
MH14 AB 4520
RT-08
-
12
-
MH14 AB 4520
RT-13
Suresh Nair
07
07:05
MH14 AB 4520
RT-04
Prakash S.
12
07:05
MH14 AB 4520
RT-11
Ravi Kumar
12
07:05
MH14 AB 4520
RT-20
Shardul Kem
12
07:05
MH14 AB 4520
RT-09
Ramesh K.
12
07:05
On Time
On Time
On Time
On Time
Monitoring delay
No driver assigned
MH14 AB 4520
RT-18
8 active routes
Routes Overview
Route
Vehicle
Driver
Employees
State
ETA
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
01 - Command Center
What needs attention right now?
The Command Center is the operational hub. Instead of showing all data equally, it surfaces only what matters, ranked by severity, with context and action immediately available. An admin opening this screen should know exactly what to do within 5 seconds of looking at it.
CRITICAL
Delay expected due to vehicle breakdown
Incident Details
Vehicle
EV-10
Location
Gate 3 · Sector 7
What happened
Mechanical issue reported
Time
06:32 AM
Impact
12 employees affected
Delay
Expected in 13 min
Recommended Action
Dispatch EV-14
8 min away · 14 seats
Dispatch EV-14
Other options
Inline Resolution
The loop closes on the same card
After action is taken, the card updates in place showing backup assigned, new ETA, employees notified. No modals.
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
Issue
Delayed
On Time
8 active routes
Routes Overview
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
Priority Surfacing
Critical before attention, always
Issues are sorted by severity. Admins see what
matters most within 2 seconds of opening the screen - no scanning required.
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
2 active issues on map
Issue
Delayed
On Time
-
12
-
MH14 AB 4520
RT-05
Action required
Rahul Mishra
12
07:05
Auto Notified
MH14 AB 4520
RT-08
-
12
-
MH14 AB 4520
RT-13
Suresh Nair
07
07:05
MH14 AB 4520
RT-04
Prakash S.
12
07:05
MH14 AB 4520
RT-11
Ravi Kumar
12
07:05
MH14 AB 4520
RT-20
Shardul Kem
12
07:05
MH14 AB 4520
RT-09
Ramesh K.
12
07:05
On Time
On Time
On Time
On Time
Monitoring delay
No driver assigned
MH14 AB 4520
RT-18
8 active routes
Routes Overview
Route
Vehicle
Driver
Employees
State
ETA
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
AI Context
One insight per alert, not a report
Each alert carries one AI insight "No backup within 3km" giving the admin decision context without opening another screen.
06:23:16 AM
Live
PS
Morning Shift - Operation View
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
2 active issues on map
2 active issues on map
Issue
Delayed
On Time
-
12
-
MH14 AB 4520
RT-05
Action required
Rahul Mishra
12
07:05
Auto Notified
MH14 AB 4520
RT-08
-
12
-
MH14 AB 4520
RT-13
Suresh Nair
07
07:05
MH14 AB 4520
RT-04
Prakash S.
12
07:05
MH14 AB 4520
RT-11
Ravi Kumar
12
07:05
MH14 AB 4520
RT-20
Shardul Kem
12
07:05
MH14 AB 4520
RT-09
Ramesh K.
12
07:05
On Time
On Time
On Time
On Time
Monitoring delay
No driver assigned
MH14 AB 4520
RT-18
8 active routes
Routes Overview
Route
Vehicle
Driver
Employees
State
ETA
CRITICAL
Vehicle EV-10 breakdown for RT-5
Mechanical failure reported
Delay likely in 13 min
No vehicle available for auto-dispatch
AI
Assign Backup Vehicle
06:32 AM
CRITICAL
Driver unavailable for Route RT-13
Assigned driver not check in before departure
Route at risk of cancellation
No backup vehicle within 3km
AI
Assign Driver
06:32 AM
ATTENTION
Route RT-8 rerouted due to congestion
Heavy traffic detected on MG Road
Reroute applied via Koramangala
ETA updated to 09:05 AM
AI
Review Adjustment
06:32 AM
ATTENTION
Pickup location mismatch
Employee marked incorrect pickup point
1 employee affected
Nearest pickup suggested
AI
Confirm Location
06:32 AM
ATTENTION
Backup assigned for RT-5
Replacement vehicle deployed
1 employee affected
Backup assigned • ETA restored
AI
Confirm Location
06:32 AM
2 Critical • 2 Needs Attention
01 - Command Center
What needs attention right now?
The Command Center is the operational hub. Instead of showing all data equally, it surfaces only what matters, ranked by severity, with context and action immediately available. An admin opening this screen should know exactly what to do within 5 seconds of looking at it.
CRITICAL
Delay expected due to vehicle breakdown
Incident Details
Vehicle
EV-10
Location
Gate 3 · Sector 7
What happened
Mechanical issue reported
Time
06:32 AM
Impact
12 employees affected
Delay
Expected in 13 min
Recommended Action
Dispatch EV-14
8 min away · 14 seats
Dispatch EV-14
Other options
Inline Resolution
The loop closes on the same card
After action is taken, the card updates in place showing backup assigned, new ETA, employees notified. No modals.
02 - Planning
How do we fix it and prevent it?
Planning is where decisions become actions at a system level. Instead of manual route building, the system generates AI-optimised weekly plans. Admins can review, modify, and commit with full visibility into why the plan was structured the way it was.
PS
Planning
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
4 Zones | 145 Employees
Routes Clusters
Plan Summary
Filter
06 April - 12 April
4
Total Routes
93%
AVG OCCUPANCY
145
Total Employees
Low
DELAY RISK
(06:00 – 14:00)
- AI-generated weekly plan
Morning Shift
Weekly Plan for Zone A
3 Routes
Zone B
4:30 - 5:50
45
Employees
Time Range
5 routes
Avg occupancy: 87%
AI Optimized
Zone C
4:30 - 5:50
28
Employees
Time Range
2 routes
Avg occupancy: 90%
AI Optimized
Zone D
4:30 - 5:50
28
Employees
Time Range
2 routes
Avg occupancy: 90%
AI Optimized
Zone D
4:30 - 5:50
50
Employees
Time Range
4 routes
Avg occupancy: 95%
AI Optimized
Zone E
4:30 - 5:50
39
Employees
Time Range
3 routes
Avg occupancy: 89%
AI Optimized
Zone A
4:30 - 5:50
32
Employees
Time Range
3 routes
Avg occupancy: 92%
AI Optimized
RT-01
12 / 12
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
- Optimization: Complete
- Occupancy: Balanced
- 2 issues require attention
RT-02
04 / 07
Ramesh Yadav
MH01 AB 5765
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
No default driver assigned due to driver shortage
Assign Driver
RT-03
07 / 07
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
RT-01
12 / 12
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
Resolve Issues (2)
Modify Plan
Regenerate
ZONE CLUSTERING
Geography drives planning
Employees are grouped into zones. Each zone gets an AI-optimized route cluster minimizing overlap and maximizing vehicle occupancy.
AI OPTIMIZATION
Plans generated, not just suggested
The 'AI Optimized' tag on each zone means the system has already run the math and created the plan. The admin reviews, not calculates.
ISSUE SURFACING
Problems visible before departure
RT-02 shows 'No default driver assigned due to driver shortage' directly in the plan in red before the shift starts. The admin sees it in planning.
02 - Planning
How do we fix it and prevent it?
Planning is where decisions become actions at a system level. Instead of manual route building, the system generates AI-optimised weekly plans. Admins can review, modify, and commit with full visibility into why the plan was structured the way it was.
PS
Planning
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Night Shift
22:00 – 06:00
Afternoon Shift
14:00 – 22:00
06:00 – 14:00
Morning Shift
4 Zones | 145 Employees
Routes Clusters
Plan Summary
Filter
06 April - 12 April
4
Total Routes
93%
AVG OCCUPANCY
145
Total Employees
Low
DELAY RISK
(06:00 – 14:00)
- AI-generated weekly plan
Morning Shift
Weekly Plan for Zone A
3 Routes
Zone B
4:30 - 5:50
45
Employees
Time Range
5 routes
Avg occupancy: 87%
AI Optimized
Zone C
4:30 - 5:50
28
Employees
Time Range
2 routes
Avg occupancy: 90%
AI Optimized
Zone D
4:30 - 5:50
28
Employees
Time Range
2 routes
Avg occupancy: 90%
AI Optimized
Zone D
4:30 - 5:50
50
Employees
Time Range
4 routes
Avg occupancy: 95%
AI Optimized
Zone E
4:30 - 5:50
39
Employees
Time Range
3 routes
Avg occupancy: 89%
AI Optimized
Zone A
4:30 - 5:50
32
Employees
Time Range
3 routes
Avg occupancy: 92%
AI Optimized
RT-01
12 / 12
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
- Optimization: Complete
- Occupancy: Balanced
- 2 issues require attention
RT-02
04 / 07
Ramesh Yadav
MH01 AB 5765
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
No default driver assigned due to driver shortage
Assign Driver
RT-03
07 / 07
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
RT-01
12 / 12
Ramesh Yadav
MH01 AB 5765
04:50
Andheri West
05:00
Jogeshwari Nagar
Office Campus
05:45
Goregaon East
05:15
Manpada Bus Stop
05:30
ETA
Resolve Issues (2)
Modify Plan
Regenerate
ZONE CLUSTERING
Geography drives planning
Employees are grouped into zones. Each zone gets an AI-optimized route cluster minimizing overlap and maximizing vehicle occupancy.
AI OPTIMIZATION
Plans generated, not just suggested
The 'AI Optimized' tag on each zone means the system has already run the math and created the plan. The admin reviews, not calculates.
ISSUE SURFACING
Problems visible before departure
RT-02 shows 'No default driver assigned due to driver shortage' directly in the plan in red before the shift starts. The admin sees it in planning.
02 - Map View
Where is it happening?
Transport is spatial. The map view gives admins a living picture of operations real-time vehicle positions, route status, and drill-down trip details without leaving the map.
Search
AI Insights
• Traffic building near MG Road
• 2 routes likely to delay
Ongoing
Upcoming
06:23:16 AM
Live
PS
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
5:32 AM, Arrives at 6:00 AM
Delayed
135 Summit Place
Office Campus Gate
20
12
5:32 AM, Arrives at 6:00 AM
Issue
Oak Street
Office Campus Gate
9
5
5:32 AM, Arrives at 6:00 AM
On Time
305 Pine Lane
Office Campus Gate
30
20
5:32 AM, Arrives at 6:00 AM
150 Elm Drive
Office Campus Gate
25
15
On Time
5:32 AM, Arrives at 6:00 AM
48 Birch Boulevard
Office Campus Gate
17
9
On Time
5:32 AM, Arrives at 6:00 AM
212 Cedar Road
Office Campus Gate
10
3
On Time
Search
06:23:16 AM
Live
PS
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Assigned Employees
135 Summit Place
922 Harishchandra Tower
Theresa Patil
Checked in
135 Summit Place
922 Harishchandra Tower
Shreyas More
Canceled
135 Summit Place
922 Harishchandra Tower
Max Bolivier
Late
135 Summit Place
922 Harishchandra Tower
Riya Jain
Checked in
Ramesh Kumar
9308137764
Bus - MH14KJ7917
4.8
Route Details
Rashmi Naka
Neelkanth bus stand
Shashtri Nagar
Khopat bus stand
Harishchandra Tower
Office Campus Gate
7:12 AM
7:24 AM
7:30 AM
7:44 AM
7:53 AM
8:10 AM
+ 15 mins
5:32 AM, Arrives at 6:00 AM
135 Summit Place
Office Campus Gate
14
8
Employees Notified
AI
15 mins delayed due to traffic near MG Road
Ongoing
Upcoming
AI INSIGHTS PANEL
Proactive, not reactive
Top-right AI panel warns: 'Traffic building near MG Road. 2 routes likely to delay.' This appears before the delay happens, giving admins a window to act.
PROGRESSIVE DISCLOSURE
Detail on demand
Clicking a route card reveals driver details, stop-by-stop ETA, and delay reasons - all in a left panel without leaving the map context.
02 - Map View
Where is it happening?
Transport is spatial. The map view gives admins a living picture of operations real-time vehicle positions, route status, and drill-down trip details without leaving the map.
Search
AI Insights
• Traffic building near MG Road
• 2 routes likely to delay
Ongoing
Upcoming
06:23:16 AM
Live
PS
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
5:32 AM, Arrives at 6:00 AM
Delayed
135 Summit Place
Office Campus Gate
20
12
5:32 AM, Arrives at 6:00 AM
Issue
Oak Street
Office Campus Gate
9
5
5:32 AM, Arrives at 6:00 AM
On Time
305 Pine Lane
Office Campus Gate
30
20
5:32 AM, Arrives at 6:00 AM
150 Elm Drive
Office Campus Gate
25
15
On Time
5:32 AM, Arrives at 6:00 AM
48 Birch Boulevard
Office Campus Gate
17
9
On Time
5:32 AM, Arrives at 6:00 AM
212 Cedar Road
Office Campus Gate
10
3
On Time
Search
06:23:16 AM
Live
PS
COMMUTE
Command Center
Planning
Map View
Insights
Safety
Settings
Assigned Employees
135 Summit Place
922 Harishchandra Tower
Theresa Patil
Checked in
135 Summit Place
922 Harishchandra Tower
Shreyas More
Canceled
135 Summit Place
922 Harishchandra Tower
Max Bolivier
Late
135 Summit Place
922 Harishchandra Tower
Riya Jain
Checked in
Ramesh Kumar
9308137764
Bus - MH14KJ7917
4.8
Route Details
Rashmi Naka
Neelkanth bus stand
Shashtri Nagar
Khopat bus stand
Harishchandra Tower
Office Campus Gate
7:12 AM
7:24 AM
7:30 AM
7:44 AM
7:53 AM
8:10 AM
+ 15 mins
5:32 AM, Arrives at 6:00 AM
135 Summit Place
Office Campus Gate
14
8
Employees Notified
AI
15 mins delayed due to traffic near MG Road
Ongoing
Upcoming
AI INSIGHTS PANEL
Proactive, not reactive
Top-right AI panel warns: 'Traffic building near MG Road. 2 routes likely to delay.' This appears before the delay happens, giving admins a window to act.
PROGRESSIVE DISCLOSURE
Detail on demand
Clicking a route card reveals driver details, stop-by-stop ETA, and delay reasons - all in a left panel without leaving the map context.
AI IN THE SYSTEM
AI in OLA Commute is not a feature added for polish. It is the operational layer that makes the system scalable.The measure of good AI in a B2B system is not intelligence — it is how much cognitive load it removes from the human making the decision.
AI that assists, not impresses
01
Data Collection
The system continuously processes trip data, location tracking, driver activity, employee attendance, traffic conditions, and past delay patterns across all routes.
02
Pattern Recognition
AI identifies recurring correlations within operational data, uncovering consistent patterns over time rather than treating issues as isolated events.
03
Actionable Output
Instead of showing raw data, the system translates patterns into clear, actionable decisions, guiding what needs to be done next.
AI IN THE SYSTEM
AI in OLA Commute is not a feature added for polish. It is the operational layer that makes the system scalable.The measure of good AI in a B2B system is not intelligence — it is how much cognitive load it removes from the human making the decision.
AI that assists, not impresses
01
Data Collection
The system continuously processes trip data, location tracking, driver activity, employee attendance, traffic conditions, and past delay patterns across all routes.
02
Pattern Recognition
AI identifies recurring correlations within operational data, uncovering consistent patterns over time rather than treating issues as isolated events.
03
Actionable Output
Instead of showing raw data, the system translates patterns into clear, actionable decisions, guiding what needs to be done next.
Designing systems is harder than designing screens
WHAT I LEARNED
01
B2B design is about reducing cognitive load, not adding features
Early versions had more screens, more data, more charts. Each iteration taught me that adding information makes the admin's job harder, not easier. The final version has less on screen and does more.
02
System thinking cannot be added at the end
I initially designed screens as isolated pages. Connecting them into a flow came later and required redesigning interactions that had already been finalized. Screen connections must be defined before individual screen design begins.
03
AI must earn its place with a clear job
I started by adding an AI tag to make the design feel modern. By the end, every AI element had a specific, justified role — detect patterns, surface context, generate plans. The difference between AI as decoration and AI as function changed the entire product.
Designing systems is harder than designing screens
WHAT I LEARNED
01
B2B design is about reducing cognitive load, not adding features
Early versions had more screens, more data, more charts. Each iteration taught me that adding information makes the admin's job harder, not easier. The final version has less on screen and does more.
02
System thinking cannot be added at the end
I initially designed screens as isolated pages. Connecting them into a flow came later and required redesigning interactions that had already been finalized. Screen connections must be defined before individual screen design begins.
03
AI must earn its place with a clear job
I started by adding an AI tag to make the design feel modern. By the end, every AI element had a specific, justified role — detect patterns, surface context, generate plans. The difference between AI as decoration and AI as function changed the entire product.
OLA Commute · 2024
The best interfaces disappear. The admin should never think about the system only about the operation. When that happens, the design has done its job.
Designing decisions is not.
Designing transport is easy.
Thank you
OLA Commute · 2024
The best interfaces disappear. The admin should never think about the system only about the operation. When that happens, the design has done its job.
Designing decisions is not.
Designing transport is easy.
Thank you